For Patients

Patient Information

Whether you are considering cosmetic eyelid surgery or seeking specialist care for a medical condition, this page explains what to expect at every stage so you feel informed and confident before you book.

Your patient journey

1
Initial consultation A thorough assessment and honest conversation about your concerns
2
Diagnosis and treatment plan Clear explanation of your options, with no pressure to proceed
3
Procedure Carried out personally by Dr Timlin in a safe, clinical setting
4
Recovery and follow-up Ongoing support and review as you heal

Every patient's journey is different. Some people come in for advice and decide not to proceed, which is absolutely fine. Others are ready to go ahead straight away. There is no right or wrong timeline, and no pressure at any stage.

What happens at your first consultation?

Your consultation with Dr Timlin typically lasts 30 to 45 minutes. It is unhurried, thorough, and there is no obligation to proceed with anything on the day.

Dr Timlin will take time to understand what has brought you to see her, whether that is a medical condition affecting your eyes or eyelids, or a cosmetic concern you have been thinking about for a while. She will ask about your history and carry out a careful examination. For cosmetic consultations, she will discuss what you are hoping to achieve and give you an honest view of what results are realistic for you.

For medical conditions such as watery eyes, eyelid lumps, or eyelid position problems, Dr Timlin will explain what she has found, what is causing it, and what the options are. She will talk you through the benefits and limitations of each approach so you can make an informed decision.

Dr Timlin's approach is straightforward. If she thinks a procedure will give you a good result, she will explain how. If she thinks it is not the right option, she will say so. You will never feel pushed toward a treatment you do not need.

You will leave with a clear understanding of your options and a written treatment plan so you can take your time deciding. Many patients choose to go ahead the same day, but there is absolutely no pressure to do so.

What to bring to your appointment
  • A referral letter if you have one (not essential for private or cosmetic consultations)
  • A list of any medications you currently take
  • Any relevant previous medical records, scans, or correspondence from other specialists
  • Your insurance details and pre-authorisation code if using medical insurance
  • If you wear glasses or contact lenses, bring them along

Ready to book? You can complete the enquiry form or call the clinic on 020 4586 4539. No referral is needed and there is no obligation to proceed.

Make an Enquiry
A calm, elegant clinic waiting room

How should I prepare for surgery?

The clinic team will send you detailed pre-operative instructions tailored to your specific procedure well in advance of your surgery date. There is no need to worry about remembering everything from your consultation as it will all be set out clearly in writing.

There are a few things that help most patients feel prepared and confident on the day.

In the days before surgery

Dr Timlin or her team will let you know if you need to stop or adjust any medications. This commonly applies to blood-thinning medicines, but the advice will be specific to you. If you are unsure about anything, the clinic team are always happy to take your call on 020 4586 4539.

On the day

Wear comfortable, loose clothing that you do not need to pull over your head. Avoid eye makeup. Follow the eating and drinking guidance you have been given, which varies depending on whether you are having a local or general anaesthetic. Bring any eye drops or medications you normally use. You will not need to bring anything else as the clinic provides everything required.

Getting home

For procedures carried out under sedation or general anaesthetic, you will need someone to collect you and stay with you for the first night. You will not be able to drive yourself home. For minor procedures under local anaesthetic, Dr Timlin will advise whether you need someone with you or whether you are fine to make your own way home. It is worth thinking about this in advance so it is one less thing to organise on the day.

Time off work

Most patients take one to two weeks off depending on the procedure. If your job involves physical activity, heavy lifting, or dusty environments, you may need a little longer. Dr Timlin will give you a realistic timeline at your consultation so you can plan ahead with your employer.

What happens on the day of surgery?

When you arrive at Moorfields Private or The Ezra Clinic on Harley Street, you will be greeted by the nursing team and shown to your room. The atmosphere is calm and unhurried. The team are used to looking after patients who are feeling nervous, and they will put you at ease.

Dr Timlin will see you before the procedure to go through the plan, check you are happy with everything, answer any last questions, and mark the surgical site where relevant.

Most eyelid and tear duct procedures are carried out under local anaesthetic, meaning you are awake but the area is completely numbed so you feel no pain. Some patients prefer local anaesthetic with light sedation, which keeps you relaxed and drowsy throughout. For more complex procedures, a general anaesthetic may be recommended. Dr Timlin will have discussed the best option for you at your consultation, so there are no surprises on the day.

The length of the procedure depends on what is being done. A straightforward upper blepharoplasty may take around 45 minutes, while more involved surgery such as an endoscopic DCR or eyelid reconstruction may take longer. The clinic team will have given you a clear estimate beforehand.

Afterwards, you will rest in the recovery area while the nursing team keeps an eye on you. Once they are happy you are comfortable and ready, you will be discharged to go home. Most patients go home the same day.

What should I expect during recovery?

The individual pages under Treatments give detailed recovery timelines for each specific procedure. As a general guide, there are a few things that are common across most eyelid and tear duct surgery.

Some bruising and swelling around the eyes is normal and expected. This usually peaks at around two to three days and then gradually settles over the following week or two. Cool compresses and keeping your head elevated can help. Mild discomfort is common but most patients find it manageable with simple painkillers such as paracetamol. Stronger pain is unusual and should prompt a call to the clinic.

Before you leave the hospital, you will be given clear aftercare instructions covering how to clean the area, which eye drops or ointment to use, and what to avoid in the early days. The clinic team will also give you contact details to use if you have any concerns at all during your recovery.

A follow-up appointment is usually arranged within one to two weeks so Dr Timlin can check your healing, remove any stitches if needed, and make sure everything is progressing as expected. Further follow-up is arranged as needed.

Most patients say that the recovery was easier than they expected. The first few days require patience, but the improvement from that point is usually steady and encouraging.

One important note. If at any point you experience sudden changes in your vision, severe pain, heavy bleeding, or signs of infection such as increasing redness, swelling, or discharge, contact the clinic straight away. Do not wait for your follow-up appointment. Dr Timlin and her team would always rather hear from you early than late.

An elegant period London townhouse street

Guide prices

Knowing what to expect financially is important, so here is a guide to Dr Timlin's typical fees. Exact costs depend on the complexity of your individual case and will be confirmed in a written quote after your consultation.

Initial consultation£250 – £350

Your quote will include the surgical fee, anaesthetic fee, and hospital or clinic facility fee with no hidden costs. Fee guidance is also available when you book your consultation so there are no surprises.

Paying for your treatment

Many of Dr Timlin's patients choose to self-pay, particularly for cosmetic procedures such as blepharoplasty. Self-funding is straightforward and gives you complete flexibility over timing and choice of surgeon.

For patients with medical insurance, Dr Timlin is recognised by all major insurers, including:

Aviva AXA PPP Bupa Vitality WPA

If you plan to use your insurance, check with your provider before booking to confirm that you are covered for the specific procedure. You will need to obtain a pre-authorisation code and provide this to the clinic when you book. The clinic then handles the billing directly with your insurer so you do not need to pay upfront and claim back.

Not all procedures are covered by insurance. Cosmetic surgery for aesthetic reasons is not typically covered, though blepharoplasty for functional reasons, where hooded eyelids are obstructing your vision, may be. Your insurer can advise on what your policy includes.

After your consultation you will receive a written quote setting out the surgical, anaesthetic and facility fees clearly, with no obligation to proceed.

Book a Consultation

Do I need a referral?

You do not need a referral to see Dr Timlin privately. Most cosmetic patients and many medical patients simply book directly through the website or by contacting the clinic.

If your GP or optometrist has referred you, please bring your referral letter to your appointment as it provides useful clinical background. If you are currently on an NHS waiting list and would prefer to be seen privately, you can self-refer at any time without affecting your NHS care.

Dr Timlin also sees NHS patients at Moorfields Eye Hospital. If you would like to be seen on the NHS, ask your GP or optometrist to refer you to the Moorfields oculoplastic service.

Frequently Asked Questions

You can book by completing the enquiry form on the Contact page or by calling the clinic on 020 4586 4539. A member of the team will get back to you within one working day to arrange a convenient appointment. You do not need a GP referral to book a private consultation.

Fee guidance is available when you book. Your consultation fee covers a thorough assessment with Dr Timlin, a clear explanation of your options, and a written treatment plan. There is no obligation to proceed with any treatment.

Yes. Dr Timlin personally carries out every procedure. You will not be passed to a different surgeon on the day.

An oculoplastic surgeon is an ophthalmologist (eye doctor) who has then completed further years of specialist training in surgery of the eyelids, tear ducts, and eye socket. This means Dr Timlin understands both the delicate function of the eye and the aesthetics of the face around it. For any surgery close to the eye, this dual expertise matters.

Completely. Most patients feel some anxiety, and Dr Timlin takes time to explain exactly what will happen so you feel prepared and in control. Many patients say the procedure was far easier than they expected.

Dr Timlin's goal is always a natural result. For cosmetic procedures such as blepharoplasty, the aim is for you to look refreshed and well-rested, not "done." Incisions are placed in the natural creases of the eyelid where they become virtually invisible once healed.

This varies by procedure. As a rough guide, most patients take one to two weeks. One thing worth knowing: bruising is usually the main reason people prefer to stay home rather than pain or discomfort. Many patients feel physically fine after a few days but prefer to wait until the bruising has faded before being seen in public.

Virtual consultations are available for initial discussions about some conditions. Contact the clinic to check whether this is suitable for your situation. For cosmetic procedures, an in-person consultation is recommended so Dr Timlin can carry out a proper examination.

Dr Timlin consults and operates at Moorfields Private on Bath Street, Moorfields Private on City Road, and The Ezra Clinic at 152 Harley Street, London. All locations have step-free access. Parking is limited so public transport is recommended. Full addresses, maps, and directions are on the Contact page.

Yes. Many patients find it helpful to bring a partner, family member, or friend to their consultation, particularly if they would like a second pair of ears for the information discussed.

Ready to Take the Next Step?

If you would like to discuss your options or book a consultation, you are very welcome to get in touch. There is no pressure, no obligation, and Dr Timlin will give you clear, honest advice tailored to you.

Make an Enquiry

Reviewed by Dr Hannah Timlin, Consultant Ophthalmic and Oculoplastic Surgeon (GMC 6134773). For general information only, not medical advice.